Thank you for choosing ProRehab! We look forward to getting you healthy and back on your feet quickly and effectively. Before you visit us, there are a few things you may want to know! Additional questions? Call your local clinic or give us a shout at 502.749.6950.
Frequently Asked Questions
What is a complimentary screening?
If you’ve got aches and pains as the result of an injury or seemingly without cause, you may make an appointment at any one of our locations for a complimentary screening. An expert physical therapist will spend a few short minutes evaluating you and listening to your concerns, in the process determining whether or not physical therapy is right for you. If so, we’ll also put together a course of action to help get you started.
Who will be in charge of my treatment?
After you are referred to ProRehab, an expert therapist at your local clinic will complete a comprehensive evaluation which will then be used to formulate a treatment plan. Based on the recommendations in your treatment plan, you will be paired with the physical therapist whose skill set best allows them to help you reach your goals. To ensure that you receive the consistent, quality care you deserve, you will be seen by the same therapist throughout the course of your treatment.
Additionally, we will remain in contact with your referring physician so they are constantly in the loop as you progress.
How does billing work?
ProRehab is in-network with the majority of insurance carriers. If you have insurance, the first thing we’ll do is verify your benefits so that we know how much your co-pay for therapy costs. We collect this co-pay at your visit and apply it to your account. We also submit a claim to your insurance company so they know you have come to see us. It typically takes your insurance company about 45 days to process this claim.
Our billing concierges then review the processed claim and let you know if you have a refund coming your way or if there is a remaining balance. If you have questions at any time throughout the billing process, we are happy to help! You can find contact information for our billing concierges here.
Do you accept my insurance?
We accept Blue Cross Blue Shield, United, Humana, Workers’ Compensation, Medicare and more. If you are unsure whether or not we accept your insurance, please call us at 502.749.6950.
What To Know Before Your First Appointment
How early should I arrive?
To make the process easier, you can download the required new patient paperwork, complete it at home, and bring it with you to your appointment or submit it online ahead of time. If you are unable to do so, please arrive 15 minutes prior to your first visit to complete the forms.
What should I wear? Do I need to bring anything?
Please wear comfortable clothes that allow for movement.
We also ask that you bring your insurance card, the prescription from your healthcare provider, and any other reports. If you have braces, splints, or crutches, please bring them, as well.
What can I expect at my first appointment?
During your first appointment, an expert therapist will complete a comprehensive evaluation, evaluating your current condition and allowing us to determine the most appropriate course of treatment. Once a course of treatment has been established, we’ll talk about incorporating home exercise programs to supplement your visits. The appointment should take about an hour.